Refund Policy

We want you to plan with confidence. If Oklixo isn't right for you, you can request a full refund within 30 days of your order date – no questions asked.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

• Visit paddle.net and use the order reference from your confirmation email, or
• In Oklixo, open Settings → Plan and billing and choose Request a refund, or email info@oklixo.com. We'll start the refund with Paddle on your behalf.

What happens next

Once Paddle approves your refund, the amount is returned to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank. AI credits from the refunded purchase are removed from your account.

Cancellations

You can cancel your subscription at any time from your Oklixo account. Cancellation stops the next renewal – you keep access to your paid plan and its credits until the end of the current billing period.

Credit top-ups

One-time credit top-ups are also covered by this 30-day refund window if they have not been used. Used credits are non-refundable because they correspond to AI processing already completed.

Contact

Laurynas Slapšys
Individual activity certificate No. 1219693
Lithuania
info@oklixo.com